Our journey started when a small group of highly skilled, experienced, and passionate Software Solutions consultants got together to reminisce about past projects.
The social meeting quickly turned in to a discussion that identified several common themes for many of the implementations. Some of these are:
These issues meant that most of these companies never realized the expected return on investment for their implemented solutions.
We also shared our success stories. We discovered several key elements that were instrumental in providing the positive results. We felt strongly that if we applied them consistently to other systems implementations, that it would lead to great successes every time. We felt that we could use our deep experience to turn troubled implementations around.
So, we decided to establish Connected Gateway Inc, a business systems consulting firm with the sole objective “ to help customers to realize a good ROI “. We are tying our organizational success to our customer’s success.
We founded Connected Gateway to be a center of excellence in Business Management software solutions. We have no-nonsense approach and are committed to drive positive results. We combine the skills of the most talented individuals and our proven techniques to provide the following:
"To schedule or Not to schedule?" That is the question?
Our client purchased the most comprehensive Time and Attendance and Scheduling application available in the market. They had hoped that it would provide a solution that would solve all their problems and make their life easier. They quickly realized that the new system was difficult to use. They determined that it would take the average manager ten times the effort to setup a schedule for his/her staff compared to the paper and pen system.
As the implementation project moved along resistance to the product increased The implementation’s team moral dropped miserably and the project struggled. Fortunately, the implementation owner came to us for help.
This situation is far too common. The organization made two major mistakes as they were looking for a solution. First, they were looking for a product that promised to “do it all”, and they chose a product that is too expensive, too complex and did not actually meet their primary need. Second, the primary stakeholders did not understand the main purpose of a scheduling application. Executives and decision makers failed to sell the idea of to their team and to explain to them the benefits of making the change.
If this situation represents a Déjà vu for you, or you are curious to find out how we can help you, please get in touch with us.
Entitlement balanced or not?
“We seem to be constantly manually adjusting entitlement balances. The system does not seem to get it right and balances are always off.”
We selected Workbrain as our enterprise Time and Attendance solution. We went through a very rough implementation that took much longer than expected.
Finally after stabilizing the system and deploying it to the majority of our employees, we started to get reports that indicated several new hires with incorrect entitlement balances on hire date. We also discovered issues with employees on long term leave. Eventually, we discovered that a good 20-30% of our employees had incorrect balances.
Initially we performed manual adjustments to the records of the affected people because we were unable to pinpoint the source of the issue. The manual adjustments became a huge inconvenience to our staff and our confidence in the system was greatly affected.”
Our consultants worked with the client to review the client’s solution. After a very thorough analysis of the setups and custom code, they found that there were two major issues:
Nevertheless our consultants provided the required fix to both the Workbrain solution and related business processes.
We at Connected Gateway have found that this is a very common issue with systems implementations. If the business policies are not complete, there will be insufficient setups and code to cover all the requirements. Additionally, inadequate testing of custom code will provide inaccurate data.
If this situation represents a Déjà vu for you, or you are curious to find out how we may help you address your issues, please connect with us.